Privacy Policy
Understand how we use the information that you give us
Trafalgar Cinemas Limited (Controller)
Chiswick Cinema is part of Trafalgar Cinemas Limited which is a subsidiary of Trafalgar Entertainment Group Limited. Trafalgar Cinemas Limited is a data controller of any personal data it collects and holds about you. “We”, “us”, and “our” in this notice refer to Trafalgar Cinemas Limited.
- Company registered in England & Wales: 10409029
- ICO Registration number: ZB108099
- Address: Ashcombe Court, Woolsack Way, Godalming, GU7 1LQ
- Data Protection Officer’s Email: [email protected]
Introduction
The purpose of this Privacy Notice is to explain how we will use any personal data we collect about you, the rights you have over any personal data we hold about you, and to tell you about the policies and procedures that we have in place to respect your privacy and keep your personal data secure.
We reserve the right to change this Privacy Notice from time to time. Any such changes will be posted on this page so that we can keep you informed about how we process your personal data. If significant changes take place, we will also contact you directly via email.
How we obtain your personal data
Most of the personal data we hold about you is provided directly by you through the following activities:
- Browsing our website
- Buying or using our products/services
- Contacting us (telephone, website enquiries, newsletter sign-ups, social media)
- Taking part in surveys or competitions
We also collect information from:
- Business partners who sell our products/services on our behalf (such as resellers)
- Credit agencies and business directories
- Organisations we have acquired (where you were a customer)
- Suppliers involved in managing your products/services
- Organisations that you have given permission to share information about you
Types of personal data we process
The information we collect about you may vary depending on the products/services you use. It may include:
- Your name, date of birth, gender, address, email address and telephone number
- Your account information (account numbers, products/services used, marketing preferences)
- Your communications with us (including email and social media interactions)
- Your payment information (credit/debit card details and payment records)
- Imagery (videography, photography, CCTV footage, Body Worn Camera)
- Audio (voice-overs and spoken testimonials)
- Students’ names, date of birth, email, address and parents’ emergency contact details
How we use your personal data & legal bases
Contract
Processing necessary to meet, or prepare, a contract for our products/services:
- Provide you with your product/service and process purchases
- Contact you regarding billing; respond to enquiries or concerns
- Send service messages to you
Legitimate interests
Processing necessary for our legitimate interests (to enable and improve our business):
- Improve our processes (e.g., Customer Services) through analysis of communications
- Improve the products/services that we offer
- Send surveys (e.g., Trustpilot, SurveyMonkey)
- Undertake marketing activities, including direct marketing (email, SMS) and online advertising on new and existing products/services
- Conduct market research
- Defend ourselves from complaints or legal claims
- Protect our staff and property
Legal obligation
Processing necessary to meet specific legal obligations:
- Prevent and detect crime and fraud
- Support investigations from law enforcement agencies or regulators
- Monitor compliance with legal obligations
- Support our vulnerable customers
Consent
We may rely on your consent to send marketing material via email, SMS or telephone. You can withdraw your consent at any time.
Transferring personal data to other countries
We may need to transfer and process your personal data outside of the United Kingdom. Where we do so, we ensure that your personal data is adequately protected through legal agreements and technical security controls.
Securing your personal data
We have implemented appropriate technical and organisational controls to protect your personal data against unauthorised processing and against accidental loss, damage, or destruction.
Retention
We determine retention periods by considering the amount, nature and sensitivity of the personal data; the risk of harm from unauthorised use or disclosure; the purposes for processing and whether we can achieve those purposes through other means; and applicable legal requirements.
For example, we hold customer data for customer enquiries for two years.
Your rights & how to exercise them
You have several rights over your personal data processed by us. These include the right to:
- Request a copy of your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Request restriction of processing
- Request portability (to you or a third party) in a structured, commonly used, machine-readable format
- Withdraw consent
- Object to processing based on our legitimate interests
- Object to processing for direct marketing
The extent of these rights is limited by law and we may not act on part or all of your request where the rights are not applicable. If we do not act on your request, we will explain our reasons.
Please contact us at [email protected] to make a request under Data Protection laws. In most cases we will respond within one month.
Your right to complain
If you have a complaint about our use of your personal data, please raise it with us first using the contact details above so we can try to put it right. If you are unhappy with the outcome, you also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s Data Protection Regulator. See: www.ico.org.uk.
Other formats
We can provide this Privacy Notice in large print, on coloured paper, in Braille and audio upon request.
Last update
The last significant update for this privacy notice was June 2023.
