Frequently asked questions

About Your Visit

What Covid-19 measures are in place?

Following Government guidelines, customers are no longer required to wear masks. Please continue to sanitise your hands with the sanitizer available around the building.

I’ve been asked to self-isolate but I have a booking – what should I do?

Please send a copy of the email or text to [email protected] along with your booking number and we will endeavour to assist where we can.

When can I book a film?

The cinema programme runs from Friday to Thursday. Public booking will be open from the Tuesday beforehand with Founder Member priority booking opening on a Monday.

How much are your standard tickets?

Our off-peak tickets (before 5pm, Mon-Fri) are priced as follows:
Adults: £11.50
Senior (60 and over): £10.75
Child (aged 14 and under): £6
 
Peak tickets (evenings and weekends) are priced:
Adult: £16
Senior: £15.25
Child: £9
 
We also have a Silver Screen showing every Monday with a flat ticket price of £8. These screenings are open to everyone.

What are the opening hours?

The Box Office opens at least 15 minutes before the start of the first film each day. The café-bar is open from 10.30am

Can I change my seat?

You can do this in the café-bar but we can’t guarantee the seat you want will be available. We cannot take swap requests via email or phone.

Will there be adverts and trailers?

Yes, these will run from the advertised start time of the film and are on average approximately 15 mins though we always recommend arriving for the advertised start time as latecomers may not be admitted.

Can you refuse me entry into a film?

We reserve the right to refuse admission, or we may ask you to leave the premises without a refund, if you do any of the following:
– behave in an anti-social or threatening manner, or put the safety of our customers, staff or property at risk
– bring a camera or recording equipment of any kind into the cinema
– breach any of our terms of admission

Something happened during my visit that I’m not happy about. Can I talk to someone?

We’re sorry to hear that! We want to provide the best experience possible. Please email [email protected]

Do you offer discounted tickets?

We currently offer a free carer ticket for CEA card holders – these can currently only be booked in venue.
BAFTA and Cinema and Television Veterans Members can get a free ticket with proof of Membership. The free tickets are only available for films before 5pm, Monday to Thursday, one ticket only, booking on day of film only.

What is your refund policy? Can I swap my tickets to a different day/time?

Tickets can be refunded, or switched to a different day or time, at the Chiswick Cinema Main Bar up until 24 hours before the screening start time. We can not currently offer refunds online or by phone/email. Bookings made with Member free tickets are included in this policy.

To get a refund or swap your tickets, please take your booking details and the card you paid with to the Main Bar no later than 24 hours before the start of your screening, and one of our team will assist you where possible.

Do you welcome dogs?

We currently only allow assistance dogs. We’ll even give them a bowl of water!

Can I bring my Baby?

Babies under the age of one can go into screenings free of charge, as long as they meet the film’s minimum age requirement (so only U, PG and 12A certified films), and they are sat on someone’s lap throughout. Children over one year old require a child-rate ticket.

We do ask that you remove your child from the auditorium if they cause a disturbance to your fellow audience members, but we’ll try and make your visit as welcoming and stress-free as we possibly can; if you have any requirements at all, please reach out to a member of our team when you arrive at the cinema.

We also hold weekly screenings of a current release solely for parents and guardians with babies under one year old. Only customers with babies will be admitted. Look for the ‘Parent & Baby’ sign by the listings or click the “Parent & Baby” link at the top of our schedule.

Can I bring luggage or large packages?

Please limit any luggage or parcels to things that will fit squarely and safely beneath your seat during your screening.

How can I find you?

BY TRAIN – We are a five-minute walk from Turnham Green and Stamford Brook Underground stations

BY BUS – We are located by the 110, 190, 237, 267, H91, N9, N11 bus stops

BY CYCLE – We have cycle parking spaces right outside the cinema

Out of respect for our lovely neighbours and local community, we ask that you visit us on foot or via public transport if you are at all able to do so. Thank you!

Is parking available near to the cinema?

There is only residential parking nearby, so for the sake of our neighbours in the local community we recommend visiting on foot or by bike or public transport wherever possible.

We are pleased to offer a discounted parking option with our friends at the Hogarth Health Club situated nearby. The Club are offering 50% discount on their current rate of £3 per hour when a Chiswick Cinema ticket or booking confirmation valid for that day is presented to their reception.

Do you have a Baby Changing Station?

Yes! There are baby changing stations in the WC’s on the ground floor and second floor.

Can I bring recording equipment into a film?

You can take it in with you, as long as it’s switched off and stored away at all times. We have the right to ask you to leave the premises and/or report you if we suspect you are recording illegally.

Food & Drink

Does your Restaurant/Café-Bar cater for specific dietary requirements?

Yes! You can see our menu here. If you do have specific dietary requirements, please let one of our team know when you arrive. We’ll be happy to accommodate you wherever it is possible to do so.

What are your food service times?

Food is served from 12pm everyday with our kitchen closing between 8pm and 9pm depending on film times.

How do I order InScreen dining?

Food and drink are served directly into the screen after midday where staffing and film times accommodate. Simply order and pay with the InScreen server during the first ten minutes of the pre-film advertisements. No food or drink will be delivered once the film starts and we’ve carefully selected our offering to provide as minimal disruption to other customers as possible.

Membership

I’d like to become a Member, how do I join?

You can become a Member here or speak to a member of the team in the cinema on your next visit!

What are the terms and conditions of Membership?

The terms and conditions can be found here.

I recently became a Member but haven’t received a Membership Card?

We’re trying to reduce our reliance on single-use plastics, so our memberships were designed to have no need for a membership card. You can sign into your membership with your email address and password to book tickets, or you can give your details to a member of the team on your visit.

Can I buy Membership as a gift?

Please see the options by visiting the Gift Membership page.

How can I use my free Member tickets?

Founder Members can sign in to book their chosen film and use the ‘Free Founder Member’ option to book their ticket. Additional tickets are available at the ‘Founder Adult’ discounted guest price.

Gold/Classic Members sign in in to book their chosen film and use the ‘Free Gold/Classic Member’ option to book up to four free tickets per show, depending on their remaining allocation.

Can someone else use my Membership benefits?

The great perks of Membership are available for the named account holder only.

If I am a Gold or Classic Member, can I come to the Founder Members’ Bar?

The Founder Members’ Bar will only be open to Founder Members and their guests. Gold and Classic Members are welcome for walk-ins from Monday-Thursday where space is available.

Can I upgrade my Membership?

From time to time we may have the opportunity to open up a limited number of spaces in our coveted Founder Membership. If you wish to express your interest in this please email [email protected]. Upgrades between other Membership tiers are only possible at the end of a completed term.

What is the difference between a one-off payment and pay annually?

We currently offer a ‘pay annually’ recurring payment which automatically renews your Membership every year. This is only available on the website.

Our ‘one-off payment’ option is available in the cinema or on the website and allows you to pay for one year of Membership at a time.

Can I cancel my ‘Pay Annually’ Membership?

Memberships can only be refunded within 14 days of purchase, so long as they are unused as per our Terms and Conditions.

We would hate to see you go but if you do wish to cancel your recurring Membership, please contact us at [email protected] with the last four digits of the payment card you paid with and we can gladly take a look.

Clubs & Groups

Do you do Group Bookings?

If you wish to attend a public screening of the film we can gladly discuss whether any group discount is possible. Please email in to [email protected] with your group size, screening time and date and we will get back to you in due course.

Alternatively we provide the option of bespoke private hires which you can find out more about here.

What are Parent & Baby Screenings?

Each week we hold a screening of a current release solely for parents and guardians with babies under one year old. Only customers with babies will be admitted. Look for the ‘Parent & Baby’ sign by the listings or click the “Parent & Baby” link at the top of our schedule.

What is Kids’ Club?

Kids’ Club is a weekly club for those eligible for our child ticket prices (ages 1 to 14) plus their guardian. Maximum two adults per child. No adult unaccompanied by a child will be admitted.

What is ‘Silver Screen’?

We have Silver Screen showing every Monday with a flat ticket price of £8. These screenings are open to everyone but are designed for over 60s to enjoy a discounted ticket price.

Do you have subtitled screenings?

Every Sunday and Thursday, we hold two screenings from the current release line-up that are subtitled for the hard of hearing. Apart from the addition of subtitles, these are standard screenings in every regard, and are open to everyone. Keep an eye out for the word “subtitled” on our listings or click the “subtitled” link at the top of our schedule.

Accessibility

What is Audio Description?

Audio description is a special service for visually impaired cinemagoers. For selected films, a narration track is played through a special headset and fills the gaps between dialogue by describing what’s happening on screen. The track is undetectable to anyone not wearing a headset and so doesn’t affect their viewing experience.

Most new films are offered with Audio Description available so please do reach out to the team to check it is available for you in advance of your visit. If you need the induction loop or a headset, please ask a member of staff when you arrive – we can also recommend the best seats to use in the screen.

I need assistance to my seat or to know where there is step-free access

The Chiswick Cinema is fully accessible to wheelchair users or anyone with limited mobility. There are lifts to all levels and step-free access to all screens, as well as the bar, restaurant and café. Each of our screens have step-free rows.

When you arrive at the cinema, please let a member of staff know if there is anything we can assist you with. Whether it’s moving your booked tickets to another part of the auditorium, information on our Audio Description headsets or helping you to your seat, we’ll assist you wherever we can. A passenger lift services all floors of the cinema including both bars and restaurants. A map of our screens is given below.




Screen 1 has an aisle on both sides of the seating, with step-free access to (and wheelchair spaces on) row D. The entrance/exit is on the left-hand side.

Screen 2 has an aisle on both sides of the seating, with step-free access to (and wheelchair spaces on) rows A & E. There are entrances/exits on both sides, towards the front.

Screen 3 has an aisle on both sides of the seating, with wheelchair spaces in rows A & C, and step-free access to rows A, B & C. The entrance/exit is on the left-hand side, towards the front.

Screen 4 has one aisle only, on the right-hand side (as you look at the screen). There is step-free access to (and wheelchair spaces on) row F. The entrance/exit is at the back, on the right-hand side.

Screen 5 has an aisle on the right-hand side (as you look at the screen). Step-free access is on row A.

Should you ever find yourself with unsuitable seats, the team at the cinema are always ready to assist with a seat swap (or however else they can).

How do I book a wheelchair seat?

Please book directly with the cinema in person or make an enquiry via [email protected].

Do you accept the CEA Card*?

We can only take CEA bookings at the Chiswick Cinema Main Bar for the time being. If you wish to book your tickets in advance, please book the total number of tickets you require, and visit the box office when you arrive at the cinema to get the carer ticket refunded.

*The CEA card entitles the cardholder to a free cinema ticket for their carer; if you’re not a CEA member, you can find out more here: https://www.ceacard.co.uk/.

Careers

Are you currently hiring?

We’ve got a fantastic opportunity to work alongside our Head Chef Redmond Hayward as a Chef de Partie.

Catering for both our café-bar and our restaurant, as well as InScreen service and private dining options provides an opportunity to level up your skills and contribute your talent to a thriving independent business.

Hours: Full time, 40 hours per week – over seven days
Salary: £28,000 per year

Email [email protected] with a CV and covering letter to apply.